Return & Exchange Policy

At Luxora, we strive to ensure that our customers have a seamless shopping experience. However, we understand that occasionally, issues may arise with your purchase. Below is our refund and exchange policy:

Exchange Policy

We offer exchanges for damaged or defective products. If you receive a damaged item, we’ll be happy to replace it with a new one.

Evaluation Process

If you encounter any issues with your purchase, please contact us within 7 days of receiving your order. We will evaluate the issue and determine the best course of action.

Exchange Timeline

Once we have evaluated the issue, we will process the exchange within seven business days, and you will receive a replacement product.

Conditions for Exchange

Exchanges are accepted only under the following conditions:

Refund Policy

In cases where a refund is necessary, we will consider it on a case-by-case basis.

Delivery Charges for Exchanges

For all exchanges, the customer will be responsible for arranging the return shipment through TCS, Leopards Courier, M&P Express, or any other reliable courier service. The customer must pay the return shipping charges when sending the product to us.

Once we receive and inspect the returned product, we will dispatch the replacement product. The customer will also be responsible for the delivery charges of the replacement shipment. However, these return and replacement shipping charges will be adjusted accordingly, subject to verification and approval, as per our exchange policy.

Contact Us

If you have any questions or concerns about our refund and exchange policy, please don't hesitate to contact us at Luxoraasupport@gmail.com. We are always here to help.

Thank you for shopping with Luxora!