Refund policy
Refund and Exchange Policy
At Luxora, we strive to ensure that our customers have a seamless shopping experience. However, we understand that occasionally, issues may arise with your purchase. Below is our refund and exchange policy:
Exchange Policy
We offer exchanges for damaged or defective products. If you receive a damaged item, we’ll be happy to replace it with a new one.
Evaluation Process
If you encounter any issues with your purchase, please contact us within 7 days of receiving your order. We will evaluate the issue and determine the best course of action.
Exchange Timeline
Once we have evaluated the issue, we will process the exchange within seven business days, and you will receive a replacement product.
Conditions for Exchange
Refund Policy
In cases where a refund is necessary, we will consider it on a case-by-case basis.
Delivery Charges for Exchanges
In the event of an exchange, the customer will be responsible for bearing the delivery charges for both the return of the original product and the delivery of the new product.
Contact Us
If you have any questions or concerns about our refund and exchange policy, please don't hesitate to contact us at luxora047@gmail.com. We are always here to help.
Thank you for shopping with Luxora!